Your satisfaction is our top priority. If your purchase doesn’t meet your expectations, you can request a return or exchange under the following conditions:

 

Return Conditions:

 

• You can request a return within 30 days of receiving your order.
• Return shipping costs are the responsibility of the customer, except for defective or damaged items.

 

Exchange Conditions:

 

• You can request an exchange within 30 days of receiving your order.
• Exchanges are subject to product availability. If the item you want is out of stock, we will offer an alternative or process a full refund.

 

Return and Exchange Process:

 

• To initiate a return or exchange, please contact us at order@pillowhan.com
• Once we receive your request, we will provide you with the necessary shipping details.
• After your return is approved, your refund will be processed to the original payment method within 1-3 business days.