Refund policy

 

At Pillowhan, customer satisfaction is important to us. We want you to shop with confidence knowing that our products are carefully crafted and inspected before shipment.

Please review our return and refund policy before placing your order.

How to Start a Return

All return requests must be initiated through the Pillowhan Returns Center:

Pillowhan Returns Center: https://pillowhan.com/apps/aftership-returns-center

There is no need to email us to request a return before starting the process. Simply visit our Returns Center and follow the instructions provided.

Returns sent without being registered through the Pillowhan Returns Center may not be accepted.

Return Shipping Options

When submitting your return through the Pillowhan Returns Center, you can choose between two return shipping options:

1. Ship With Your Own Carrier

You may use a shipping carrier of your choice and pay the return shipping cost directly to the carrier.

If you choose this option:

• You are responsible for the return shipping cost.
• We strongly recommend using a trackable shipping service.
• After shipping your return, you must enter the tracking number in the Pillowhan Returns Center.
• Please keep your shipping receipt and tracking information until your refund has been completed.

2. Use a Pillowhan Return Label

You may choose to receive a return shipping label through the Pillowhan Returns Center.

If you choose this option:

• A return shipping label will be provided to you.
• Use the provided label to ship your return.
• No additional tracking information needs to be entered after the package has been shipped.
• Once the return is received and approved, the return shipping label cost will be deducted from your refund.
• The remaining eligible order amount will be refunded to your original payment method.

These return shipping options apply to all eligible Pillowhan products.

General Return Conditions

Unless otherwise stated below:

• Returns must be initiated within 30 days of delivery.
• Products must be unused, unwashed, undamaged, and in the same condition in which they were received.
• Products must include their original tags and packaging where applicable.
• Items that do not meet the return conditions may not be eligible for a refund.
• Original shipping charges are non-refundable, except when the item received is defective, damaged, or incorrect.
• Product-specific return quantity limits apply as described below.

Pillow Covers

Pillow covers may be returned within 30 days of delivery, subject to the following conditions:

• A maximum of 4 pillow covers per order may be returned.
• Orders containing 5 or more pillow covers are not eligible for return.
• Pillow covers must be unused, unwashed, undamaged, and returned in their original condition.
• Customers who have previously returned a product are not eligible to return again from the same product category.

Returns must be initiated through the Pillowhan Returns Center.

Pillow Inserts

Pillow inserts may be returned within 30 days of delivery, subject to the following conditions:

• A maximum of 4 pillow inserts per order may be returned.
• Orders containing 5 or more pillow inserts are not eligible for return.
• Pillow inserts must be unused and returned in their original condition and packaging.
• Pillow inserts with opened vacuum packaging cannot be returned for hygiene and health reasons.

Returns must be initiated through the Pillowhan Returns Center.

Sofa Throws

Sofa Throws may be returned within 30 days of delivery, subject to the following conditions:

• A maximum of 2 Sofa Throws per order may be returned.
• Orders containing 3 or more Sofa Throws are not eligible for return.
• Items must be unused, unwashed, undamaged, and returned in their original condition.

Returns must be initiated through the Pillowhan Returns Center.

Bed Throw Sets

Bed Throw Sets may be returned within 30 days of delivery, subject to the following conditions:

• A maximum of 1 Bed Throw Set per order may be returned.
• Orders containing 2 or more Bed Throw Sets are not eligible for return.
• The complete set must be returned together.
• Items must be unused, unwashed, undamaged, and returned in their original condition.

Returns must be initiated through the Pillowhan Returns Center.

Bedding Sets

Bedding Sets may be returned within 30 days of delivery, subject to the following conditions:

• A maximum of 1 Bedding Set per order may be returned.
• Orders containing 2 or more Bedding Sets are not eligible for return.
• The complete set must be returned together.
• Items must be unused, unwashed, undamaged, and returned in their original condition.

Returns must be initiated through the Pillowhan Returns Center.

Upholstery Fabrics

Upholstery fabrics may be returned within 30 days of delivery, subject to the following conditions:

• Fabrics must be in their original condition: uncut, unaltered, unused, and unsoiled.
• Cut, altered, used, or soiled fabrics cannot be returned.
• Orders of 5 yards or more are considered wholesale orders and are not eligible for return or exchange.
• We strongly recommend ordering a fabric sample before purchasing yardage to help confirm color, texture, and suitability.

Quality Control & Production Notes

All fabrics are carefully inspected before shipment.

In rare cases involving a minor, isolated production flaw, the entire fabric order may not qualify for return. Instead, compensation may be provided at a 1:2 ratio. For example, if 1 yard is affected by an isolated flaw, up to 2 yards may be provided as replacement compensation.

Eligible fabric returns must also be initiated through the Pillowhan Returns Center.

Exchanges

For most products, the fastest way to exchange an item is to return the eligible item through the Pillowhan Returns Center and place a new order for the desired product.

All return eligibility requirements and product-specific quantity limits continue to apply.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and provide photos of the item and packaging so we can review the issue.

When Pillowhan confirms that an item is defective, damaged, or incorrect, applicable return shipping costs will be covered by Pillowhan.

Refunds

Once your return arrives, it will be inspected to confirm that it meets our return conditions.

If approved:

• Your refund will be issued to your original payment method.
• If you used your own shipping carrier, the eligible refund amount will be processed after inspection.
• If you used a Pillowhan-provided return label, the cost of the return shipping label will be deducted from your refund and the remaining eligible amount will be refunded.
• Original shipping charges are non-refundable unless the return is due to a confirmed defective, damaged, or incorrect item.

Approved refunds are generally processed within 1–3 business days after inspection. Your bank or credit card provider may require additional time for the refund to appear in your account.

EU Customers

For eligible orders shipped to the European Union, customers may have the right to cancel or return their order within 14 days, in accordance with applicable consumer protection laws.

Returned items must meet the applicable return condition requirements. Statutory consumer rights are not affected by this policy.

Important Return Information

Before sending any return:

• Start your return through the Pillowhan Returns Center.
• Select your preferred return shipping method.
• If using your own carrier, remember to enter the tracking number in the Returns Center.
• If using a Pillowhan-provided return label, no additional tracking action is required after shipment.
• Make sure the product meets the applicable return conditions and quantity limits before shipping it back.

Start your return here:
https://pillowhan.com/apps/aftership-returns-center

For questions regarding an existing return or refund, you may contact us at order@pillowhan.com.